Privacy Policy

Effective Date: 01 May 2025
Company Name: Renuva Ltd (Company No. 16368186)
Registered Office: Wellesley House, 102 Cranbrook Road, Ilford, England, IG1 4NH
Contact Email: privacy@renuva.co.uk

This Privacy Policy explains how Renuva Ltd collects, uses, shares, and protects your personal data, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What Information We Collect

We may collect the following data:

• Identity data: Full name, date of birth

• Contact data: Email address, phone number, billing and property address

• Project data: Property details, project requirements, floorplans

• Financial data: Invoicing information, transaction history

• Technical data: IP address, browser type, cookies, and device identifiers

• Communication data: Emails, call logs, website form submissions

We only collect data necessary for service delivery, legal compliance, or legitimate business interest.

2. How We Collect Your Data

We collect data via:

• Direct contact (e.g., enquiries, consultation forms)

• Online activity (website browsing, cookies)

• Third-party referrals (estate agents, suppliers)

• Public sources (e.g., planning applications)

• Analytics and CRM software tools

3. How We Use Your Data

We use your personal data to:

• Provide renovation quotes and deliver services

• Schedule consultations and site visits

• Communicate project updates and invoices

• Maintain legal compliance (e.g., tax, insurance)

• Improve our website and customer service

• Send occasional updates or promotions (opt-in only)

4. Our Legal Grounds for Processing

We process your personal data under the following lawful bases:

• Consent – for marketing and promotional communications

• Contractual necessity – for fulfilling services or providing quotes

• Legal obligation – for tax or regulatory compliance

• Legitimate interest – for business administration and service improvement

5. How We Store and Protect Your Data

All personal data is stored on secure, encrypted UK-based servers or GDPR-compliant cloud platforms. Access is restricted to authorised team members only.

We retain project-related data for 7 years from the completion date, as required by financial and legal regulations. After this period, data will be securely deleted or anonymised.

6. Who We Share Your Data With

We may share data with:

• Subcontractors and partners for project delivery

• Legal and financial advisors for compliance purposes

• HMRC or regulatory bodies upon legal request

• Website providers and CRM systems (e.g. for newsletters or form storage)

We never sell or lease your data to third parties.

7. Your Data Rights

You have the following rights under the UK GDPR:

• Access – to request a copy of your personal data

• Correction – to rectify inaccurate or incomplete data

• Erasure – to delete your data (in certain circumstances)

• Restriction – to limit how we use your data

• Objection – to data processing based on our legitimate interests

• Data portability – to transfer your data to another provider

• Withdraw consent – at any time for marketing activities

You may exercise your rights by emailing privacy@renuva.co.uk. We will respond within 30 days.

8. Cookies and Analytics

Our website uses cookies and tools such as Google Analytics to track website activity. This helps us understand user behaviour and improve content.

You may disable cookies in your browser settings.

9. Data Breaches

In the event of a personal data breach, we will notify affected users and the Information Commissioner’s Office (ICO) within 72 hours, as required by UK GDPR.

10. Complaints

If you believe your data has been mishandled, you may file a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/

11. Changes to This Policy

We reserve the right to amend this Privacy Policy at any time. Updated versions will be posted on our website with a revised date.